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Category: NN Editorials
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More rubbish

Editor Peter Fellows considers the plastics problem.

I think most people would welcome CRT’s ‘Plastics Challenge’, launched in June. Visitors to the waterways are being asked to pick up one piece of litter to prevent the half-million plus pieces of plastic entering the sea from UK canals each year.

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Category: Canal and River Trust
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It is possible to access CRTs maps on mobile devices. These maps contain their information on assets and also show how towpath mowing should take place.

To see these, you will need an application called Explorer for ArcGIS. This is on both IOS and Android. Instructions are here:

https://canalrivertrust.org.uk/media/original/31974-arc-explorer.pdf?v=a78391

CRT set the mowing plans by "regimes". There are four, colour coded blue, brown. red and yellow.

Read more: Access to CRT maps

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Category: Latest News
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The Waterways Ombudsman Committee has announced the appointment of the new Waterways Ombudsman.

The new Ombudsman will be Sarah Daniel. Sarah, who is an experienced ombudsman and civil servant, was appointed by the Committee following an open competition.

Read more: New Waterways Ombudsman Appointed

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Category: Latest News
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Canal and River Trust have just announced that from 7 July 2019, customers will be able to get in touch with customer service team seven days a week. The customer service team will now be responding to enquiries from 8am-6pm Mon-Fri, 9am-5pm Sat, and 10am-4pm Sun.  All contact channels will be open across telephone, web form, email and social.

Boaters can get in touch with the Trust by filling out a webform, calling 0303 040 4040, tweeting @CRTcontactus or getting involved in a local user forum.

NABO comments: We are pleased to see this happening. It has long been a problem when staff were needed over the weekend, and the only way of getting in touch was though the emergency number. This is run by West Midlands Ambulance, and when they are busy, canal calls do not get answered. The change is very welcome. The customer service line is currently run by Moneypenny, but we understand that this arrangement is under review.