The Waterways Ombudsman and the Waterways Ombudsman Committee have issued their Annual Reports for 2023/24. The Ombudsman scheme deals with complaints about the Canal & River Trust and the Avon Navigation Trust, which are referred to the Ombudsman after completion of the Trusts’ own complaints process. This is the fifth and final annual report of […]

The Canal & River Trust’s National Boat Count, conducted in the spring each year, has seen a 1.4% drop in boat numbers on its network across England and Wales. It also saw a 1.2% increase in unlicensed boats, meaning licence compliance now stands at 91.8%.   Nationally, 32,602 boats were recorded on the Trust’s enforceable […]

CRT have asked a third of boat licence holders to take part in this year’s survey. There’s no space to expand on the tick box questions or comment apart from a box at the beginning of the survey so please make good use there. New to the survey questions is the reference to the influence […]

CRT have issued revised terms which will apply to licenses issued on and after 1st April. The terms from 2023 apply to existing licences until they are renewed. Our Chair spotted a rather important error in the document (yes, I too thought it might have been a prematurely timed joke). The first version stated there […]

CRT changed their privacy documents in late 2023. You can see them here: https://canalrivertrust.org.uk/the-publication-scheme/making-a-request-for-information/privacy-notice We have asked under FOI for an explanation of the basis for the change and they have provided this statement: • The current privacy document changed name from “privacy policy” to “privacy notice” to ensure consistency with ICO terminology, to be […]