The Waterways Ombudsman and the Waterways Ombudsman Committee have issued their Annual Reports for 2023/24. The Ombudsman scheme deals with complaints about the Canal & River Trust and the Avon Navigation Trust, which are referred to the Ombudsman after completion of the Trusts’ own complaints process.

This is the fifth and final annual report of the Ombudsman Sarah Daniel.

The annual report of the Waterways Ombudsman Committee and the Waterways Ombudsman for 2023-24 is now available online at the Waterways Ombudsman website, here.