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Contacting CRT
- Details
- Category: Canal and River Trust
- Hits: 175
- now at weekends too
From 14th July, boaters are able to get in touch with the CRT customer service team seven days a week. The team will respond to enquiries from 8am—6pm, Monday to Friday, 9am—5pm on Saturdays, and 10am—4pm on Sundays. You can get in touch with the Trust to report an incident or to let them know about any non-urgent problems you have, or have come across, by calling 0303 0404040, tweeting @CRTcontactus completing and emailing the web-form or chatting live at canalrivertrust.org.uk/contact-us/ways-to-contact-us. Examples include low or high water levels, damage or vandalism, fly-tipping or animal carcasses, unlicensed or speeding boats, or facility breakdowns (e.g. water point, pump out).
In an emergency, call 999 and, when you have received a response from the emergency services, inform CRT on its 24-hour emergency number (0800 47 999 47). This type of emergency is, for example, when lives are at risk (including serious injury, illness, fatality, need for rescue help, fire or explosion on a boat), or to report a crime.
Also call CRT’s emergency number when a situation is urgent (but be aware that staff will make a judgement based on the severity of the incident and do not always ask an on-duty staff member to respond directly). Examples include a seriously damaged lock, bridge or tunnel, a boat trapped in a dangerous situation (e.g. on a weir or in a lock), serious flooding or a breech that risks lives or property.
To report environmental pollution (including dead fish or fish gasping at the water surface), call the Environment Agency on 0800 80 70 60.
Survey of boat owners’ views
- Details
- Category: Surveys
- Hits: 145
Latest survey of boat owners’ views
The survey, carried out in March and April this year, was sent to a third of CRT’s boat licence holders and received 1,163 responses. The headline results show a decline in boaters’ satisfaction:
|
|
(%) 2019 |
(%) 2018 |
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Boaters satisfied with their experience of cruising the waterways |
61 |
70 |
|
Would recommend the waterways to other boaters |
58 |
76 |
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Overall upkeep rated as OK to excellent |
69 |
74 |
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Feel they know the Trust very well or a fair amount |
59 |
53 |
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Trust the charity to look after the waterways |
56 |
62 |
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Feel favourable to the Trust |
47 |
54 |
Carbon monoxide latest
- Details
- Category: Boater Safety
- Hits: 136
The silent killer
Carbon monoxide latest
It's not just for exam day, it saves lives says BSS representative David Fletcher
The requirement for a CO alarm in all boats with accommodation became a BSS requirement in April. This applies to all boats immediately, even if your examination was as late as March and you will not be checked for another four years. The BSS office tells us that the examinations taking place since April are recording less than 10% failures on CO alarm requirements. This is a really good result when the estimates were that perhaps a third of boats did not have them.
The motorway in your head
- Details
- Category: NN Chairman's Column
- Hits: 154
The motorway in your head
Stella Ridgway urges boaters to slow down and enjoy the view
The Marple Flight reopened at the end of May, so we have been treated to a great deal more traffic as boaters cross Bugsworth Basin off their tick-list of places to go. We have noticed the speed and lack of boating etiquette that seems to have crept (or is that marched?) in over the last few years. When we moved aboard, the person we bought our boat from said: “you consciously need to slow down for the first three days as it takes that long to lose the motorway in your head”. We notice that with the boaters who are obviously on a schedule speeding past us. I think they don't even notice the views over the landscape, which are particularly stunning this year. I think they forget that it isn't just the destination; it's the journey that is as important. We hear boaters complaining about the shallowness of the canal, but they are trying to cruise at maximum speed. (As this was one of the last canals to be built in the North West, costs were key and it was built to an average depth of about a metre, so it isn't the deepest of canals). But if you go slowly and enjoy the scenery, it will be a much better experience for everyone.