Waterways Ombudsman Scheme

The Waterways Ombudsman is pleased to announce that on 20 August 2015 the service was unconditionally approved by the Chartered Trading Standards Institute as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

The new legislation, which came into force on 9 July 2015, means that all dispute resolution providers must be certified by a government approved Competent Authority to operate within the sectors they serve. The Waterways Ombudsman scheme provides an impartial and independent dispute resolution service for unresolved complaints about the Canal & River Trust which have already been considered under the Trust’s own complaints process.

Ombudsman Andrew Walker says: “The service has provided a dispute resolution service for complainants to the Canal & River Trust and its predecessor, British Waterways, since 1993. The approval by CTSI recognises the continuing commitment to the provision of that service.”

If you have any questions about this announcement, or any other topics, please contact the Ombudsman. Please note that as he works part-time he may not be able to respond to telephone calls immediately, but will endeavour to do so as soon as he can.

Andrew Walker
Waterways Ombudsman
PO Box 854
WA15 5JS

Tel: 0161 980 4858
email: enquiries@waterways-ombudsman.org
web: www.waterways-ombudsman.org