Waterways Ombudsman report

The Waterways Ombudsman and the Waterways Ombudsman Committee have issued their Annual Reports for 2021/22. This is the third annual report of Sarah Daniel, the current Ombudsman. During the year, she received 63 enquiries, 51 of which were directly about CRT, and one concerned the Avon Navigation Trust. The others were about bodies not in her jurisdiction. Twelve new investigations about CRT were opened, of which 11 were closed within the year. Of the 11 resolved complaints, seven were upheld in part and four were not upheld. The partially upheld complaints resulted in recommendations to the Trust, predominately about improving communications. The complaints are detailed at www.waterways-ombudsman.org/media/1202/woc-annual-report-2021-22.pdf.