Caroline Killeavey, Head of BW Customer Relations, wrote:

“The NABO Condition Survey provides good information and our Waterway Managers will use the data as they plan for next years works. The key benefit of customer feedback like this is that it helps us prioritise the works we do in line with customer needs.

“We will report back to NABO on the items identified as “urgent” and “medium term” outlining the actions we have taken or plan to take but unfortunately we simply do not have enough money to do everything. We have to constantly make decisions on priorities to try and deliver the best value that we can for the waterways and I would like to thank NABO members for taking the time to complete the survey which will help us with this task.

“We will use the information provided alongside our own boater survey information that we will have results from early in the New Year.”