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Category: Latest News
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Canal and River Trust have just announced that from 7 July 2019, customers will be able to get in touch with customer service team seven days a week. The customer service team will now be responding to enquiries from 8am-6pm Mon-Fri, 9am-5pm Sat, and 10am-4pm Sun.  All contact channels will be open across telephone, web form, email and social.

Boaters can get in touch with the Trust by filling out a webform, calling 0303 040 4040, tweeting @CRTcontactus or getting involved in a local user forum.

NABO comments: We are pleased to see this happening. It has long been a problem when staff were needed over the weekend, and the only way of getting in touch was though the emergency number. This is run by West Midlands Ambulance, and when they are busy, canal calls do not get answered. The change is very welcome. The customer service line is currently run by Moneypenny, but we understand that this arrangement is under review.

 

 

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Category: EA and others
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Held in London, this meeting was well-attended and proved to be most intriguing. Chaired by Robert Gould, a member of the EA Board, the main purpose was to provide an update on the significant changes taking place within EA in terms of support for their navigational responsibilities. The underlying driving factor was the Government’s decision not, at this stage, to go ahead with the proposal for CRT to take over EA’s navigational responsibilities.

Read more: Brief Notes on EA’s National Navigation Users Forum: 12th June 2019

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Category: Surveys
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New boater surveys

 

CRT’s annual Boaters’ Survey has been shortened and renamed the ‘Perceptions of the Trust’ survey, which was sent out to a third of the Trust’s leisure boat licence holders at the start of April. It has also introduced a monthly ‘Waterway Experience’ survey of boaters to gather up-to-date feedback on the waterways they cruise. The aim is to ‘get a much clearer picture of what’s affecting boaters as it happens and react quickly to improve boaters’ experience.’ Jon Horsfall said: “Boaters are the eyes and ears of the waterways and are often the first to come across any problems. It will enable us to be more responsive and target our maintenance and repair work on the areas that really need it throughout the year.” The survey will be sent to a sample of boaters sighted on each waterway region every month. Volunteer lock-keepers will also give hire-boaters postcards with survey details at various key sites.

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Category: Boater Safety
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Welfare guidance

CRT’s welfare guidance is a support service intended for Trust staff and volunteers who have concerns about the welfare of boaters. If you come across a boater who you feel needs assistance, the following information may be useful. The guidance ensures that the Trust signposts them to the most appropriate agencies that can provide support services. It is being implemented in conjunction with CRT’s Equality Policy to promote equality for people with protected characteristics under the Equality Act 20101.

Read more: Welfare guidance