Category: Boater Safety
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Welfare guidance

CRT’s welfare guidance is a support service intended for Trust staff and volunteers who have concerns about the welfare of boaters. If you come across a boater who you feel needs assistance, the following information may be useful. The guidance ensures that the Trust signposts them to the most appropriate agencies that can provide support services. It is being implemented in conjunction with CRT’s Equality Policy to promote equality for people with protected characteristics under the Equality Act 20101.

Boaters may be vulnerable due to disability, age, illness, or financial circumstances, for short or long periods. Boaters can also become vulnerable by not being fit for work, domestic abuse, or mental health needs2. Self-referral by a boater or a family member is also accepted. Typical trigger criteria that may lead to a referral are a complaint or concern raised by others, non-compliance with CRT terms and conditions, or behaviour that causes the Trust a concern and could cause a risk to themselves or others. In summary, the Trust will:

The guidance will also help to reduce the financial costs incurred from licence evasion, enforcement action, court procedures, or boat removals.

After a referral is made, those with a support need may be offered the following services:

When a possible adjustment has been identified CRT, will request that an Equalities Questionnaire is completed3. The Head of Customer Service Support is responsible for implementing the arrangements and the Welfare Officer is responsible for periodically reviewing the document to ensure its on-going relevance and accuracy. The Trust also has a policy ‘Safeguarding Children, Young People and Adults at Risk’ and concerns should be raised to the Designated Safeguarding Officer4.







External agencies



Web/email address


0300 7770107

Age UK

 0800 1696565


Christians Against Poverty

0800 3280006

Citizens Advice

0344 4111444

Civil Legal Advice

0345 3454345

Debt Advice Foundation

0800 0434050

National Debtline

0808 8084000

Salvation Army

 0207 3674500



 0845 7909090



 0808 8004444


StepChange Debt Charity

0800 1381111

The Money Advice Service

 0300 5005000


Waterways Chaplain

 01727 818144

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0800 numbers are Freephone