Latest survey of boat owners’ views

The survey, carried out in March and April this year, was sent to a third of CRT’s boat licence holders and received 1,163 responses. The headline results show a decline in boaters’ satisfaction:

 

(%) 2019

(%) 2018

Boaters satisfied with their experience of cruising the waterways

61

70

Would recommend the waterways to other boaters

58

76

Overall upkeep rated as OK to excellent

69

74

Feel they know the Trust very well or a fair amount

59

53

Trust the charity to look after the waterways

56

62

Feel favourable to the Trust

47

54

 

New boater surveys

 

CRT’s annual Boaters’ Survey has been shortened and renamed the ‘Perceptions of the Trust’ survey, which was sent out to a third of the Trust’s leisure boat licence holders at the start of April. It has also introduced a monthly ‘Waterway Experience’ survey of boaters to gather up-to-date feedback on the waterways they cruise. The aim is to ‘get a much clearer picture of what’s affecting boaters as it happens and react quickly to improve boaters’ experience.’ Jon Horsfall said: “Boaters are the eyes and ears of the waterways and are often the first to come across any problems. It will enable us to be more responsive and target our maintenance and repair work on the areas that really need it throughout the year.” The survey will be sent to a sample of boaters sighted on each waterway region every month. Volunteer lock-keepers will also give hire-boaters postcards with survey details at various key sites.

Loss of facilities

The boaters’ facilities at Newbold on Avon on the North Oxford canal have closed and all ex-BWML marinas have now stopped offering free facilities to passing boaters. A statement from BWML Sawley Marina read: ‘Since BWML’s affiliation with The Trust is no longer, we aren’t obliged to provide facilities to passing boaters. However, we will be introducing a charge for cassette emptying, allowing passing boaters to still make use of facilities but at a cost of £2 per cassette. Please also be aware that our pump-out charge will be increased to £20 instead of £15. These charges will come into effect from 1st February 2019.’ NABO would like all members to report details of where you find facilities have disappeared. NABO supports the IWA stance on having a minimum distance between free facilities and would like to build a nationwide picture of the areas that are facilities deserts.

Boaters John Sloane and Lucy Holmes have published the results of a web based survey on boater's views on moorings, completed this summer.
The survey was designed and circulated by John in the late summer of 2013.
£ Maximum Minimum Average

40' wide boat

57' narrowboat

70' narrowboat'

Licence

1417 50

555

360 687

774

Boat Insurance 700 50 213 510 289

174

Mooring 

£ per foot

5269

127

11

0.19

1675

36

2040

51

2200

39

2756

39

BSS Certificate 436 175 64 0 135 0
Diesel/Petrol 2500 10 452 400 432 200
Gas 300 4 55 35 189 50

Coal & Wood

730 1 71 0 359 50

Routine Maint.

2500 10 292 20 120 550

Bottom Blacking

5000 25 271 0 370 0
TOTAL COSTS 18852 336 3647 3365 4781 4554
Extraordinary m 10000 1 560 2000 276 0
FINAL TOTAL

28852

337 4207 5365 5057 4554

The NABO 2011 Cost of Boating Survey Preliminary Results